Frequently Asked Questions (FAQ)
Q1: Can I customize the size and layout of the box?
A: Yes, we offer fully customizable sizes, truffle counts (2, 4, 6, 9, 12, 16, 24, etc.), and internal layouts based on your product needs.
Q2: What materials are used for the box and window?
A: Boxes are made from rigid cardboard, coated paperboard, or kraft paper. Windows use clear PET or PVC film. All materials are food-safe and customizable.
Q3: Are the plastic dividers food-safe?
A: Yes, we use food-grade PET or PP plastic dividers designed to keep chocolates secure and separated.
Q4: What customization options are available?
A: You can choose custom printing (CMYK, Pantone), finishes (foil stamping, embossing, matte/gloss lamination), box style, window shape, and insert configuration.
Q5: What is the minimum order quantity (MOQ)?
A: The standard MOQ is 1000 units depending on customization and design complexity.
Q6: Can I get eco-friendly packaging?
A: Yes, recyclable materials and plastic-free insert options are available upon request.
Q7: What is the production lead time?
A: Typical lead time is 15–25 business days after artwork approval and payment confirmation.
Q8: Do you offer samples before bulk production?
A: Yes, we provide physical or digital samples for approval before mass production (sample charges may apply).
Q9: Can I include my company branding on the box?
A: Absolutely. We specialize in custom branding and can incorporate your logo, colors, and design elements.
Q10: Do you ship internationally?
A: Yes, we support global shipping with flexible packaging and logistics options.
